Audience management features and editing channel/journey options

Geela Amoroso

Hi! I wanted learning admins to be able to manage the audiences they own and I was told that child audiences was the best option for this. I am now cleaning up our audience lists and would like to request for the following:

• Download audience list
• Move or turn audience into a child audience of an existing parent audience
• Add individuals to channel/journey visibility - Most of the time, only 1 or 2 individuals act as testers for journeys/channels before launch
• Allow learner roles to be used as filters in audience - I want to be able to have an All Managers audience or All Non-learners audience and just add other people in the audience as needed (e.g. if a colleague is a manager and has their role changed to learning admin, I'd still be able to add them to the audience but at least the All Managers already has all the managers in it)

Edited to add:

Allow us to edit specific sections of the channel/journey without going through the whole setup process all over again. If I only need to make a change to the description, I have to go through all the steps just to publish it.

Hema Vanapalli

Thank you for such detailed inputs @Geela Amoroso

• Download audience list - We already have this capability today in the Audience management page, beside Create Audience button, from where you can download the audience details
• Move or turn audience into a child audience of an existing parent audience - This is a great suggestion! This capability would add more flexibility while converting existing audiences into child audiences
• Add individuals to channel/journey visibility - Most of the time, only 1 or 2 individuals act as testers for journeys/channels before launch - Great suggestion! There are few challenges in making this pivot but we will definitely consider making these changes
• Allow learner roles to be used as filters in audience - This is in our plan and we will definitely consider to support this

I also understand that the request is to make the editing process quicker and we will definitely discuss this with the user experience team

Geela Amoroso

Thank you @Hema Vanapalli ! For item 1, I meant the user list of each audience. This would make it easier to recreate audiences, too. A workaround was proposed before about using the reports and then filtering by audience but that didn't capture all the users in one audience.