Retaking a course as a share link in Success Factors
We would like to highlight a significant issue we are experiencing with Percipio learning platform regarding course completions for learners. This issue is impacting a substantial number of our users and has broader implications for CSO Accelerator Programme.
Issue Description: We have observed that if users retake a course—either as part of a program requirement or to enhance their knowledge—the completion is not being recorded on SuccessFactors. This discrepancy is affecting the accuracy of learning hours. This has been observed significantly with 2 courses they are using as part of their programme. This is due a Percipio product design, PFA mail regarding it (FW: [EXTERNAL] RE: Skillsoft ticket #IS-04982336 - Missing Percipio completions in SuccessFactors).
Impact on Stakeholders:
- Learners: The lack of accurate completion records is causing frustration among users, as their efforts to retake courses are not being acknowledged. This impacts their learning progress and professional development.
- HR Ops Team: The team is currently burdened with the manual task of updating completion records. This additional workload diverts their attention from other critical tasks, reducing overall efficiency.
- L&D Team: The manual intervention required to correct these records is not sustainable and affects our ability to maintain accurate and timely learning data.
2 Proposed Solutions:
- To address this issue, we propose that Percipio activates a restart option for all employees for all courses included in our programmes from backend. This would ensure that any course retaken by a user is accurately recorded on SuccessFactors, reflecting their completion status, and learning hours.
- We can share the user details who have already completed the CSO Part 2 courses, and they can restart them from backend for these users.
CURRENTLY TODAY - The course RESTART feature is the only way for a new completion to be relayed to SuccessFactors.
Comments
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Hi @Vanessa Gooderham thank you for your submission. I will forward this over to the Admin team as this isn't an integration enhancement, but an enhancement on how multiple completions work.
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