Percipio Compliance - Launch message Cannot Launch Course

Kenia Lefebre Gomez

Support received the following enhancement request from Site Admin Eneas Flores eneasflores@gmail.com  eflores@rvd.com.gt

Login URL https://insaforp.percipio.com

Launching Percipio Compliance courses on cell, course example Comunicación de los riesgos químicos: el derecho a la información de los trabajadores / Hazard Communication: An Employee's Right to Know esh_sah_b23_sh_eses, which is not a smartphone ready course, the site returns error message Cannot Launch courseNo se puede iniciar el curso.

Admin considers this message should show instead Course cannot be launched on this deviceEl curso no se puede iniciar en este dispositivo.

Kiersten Yocum

@Carla Sparks Tingle

Unknown

@Kenia Lefebre Gomez Can you please create a salesforce case for escalation?  I think this needs to be reviewed by our translation team, and I am unclear where the message is appearing.  Is it in the Skillsoft Course Player or in the Percipio Compliance UI?  (does this customer use Percipio Compliance)?  These would be great details for Customer Support to glean and route this where it needs to go.  Once you have the ticket opened, you can email it to me, and I will try to make sure it does not get routed back as "enhancement request".  This does not appear like an enhancement.  It would seem our translated text is incorrect.