Percipio Compliance Online Resources and Question Thread

Ashley Skerry
Ashley Skerry
EXPLORER
edited June 2021 in Compliance
Below you will find a variety of online resources for Percipio Compliance administrators. Please also feel free to ask any questions you have about the platform on this post.

Percipio Compliance Administrator Training
Guided video and text based training for administrators of the Percipio Compliance platform. Start here if you're new to Percipio Compliance by following the guided training path or use it to brush up on a portion of the site you may not have visited recently. 

Percipio Compliance Knowledge Base
The knowledge base for Percipio Compliance is a detailed library related to all things Percipio Compliance. Where Percipio Compliance Administrator Training gives you the guided path to setting up your site and training program, the knowledge base goes beyond that with detailed information on platform features, their functionality and instructions.

Skillsoft Technical Support Available 24/7/365
Skillsoft technical support is available 24 hours a day, 7 days a week, 365 days of the year. As an administrator of a compliance program, we know how important it is to be able to get ahold of a resource if something is not working as it should. Below, in order of efficiency for response time, are ways to contact Skillsoft technical support. Absolutely post any non-urgent questions within this discussion or other places within the Learning Edge, but for anything time sensitive, phone or live chat are the quickest ways to resolution.

Phone: 1-866-SKIL-HELP or 1-866-754-5435, press #1 to be brought to our Administrator line. This will bring you to an Advanced Member of our Support Team who will troubleshoot this issue in real-time.

Live Chat: http://support.skillsoft.com/livehelp/. By accessing this link you will be brought to a webpage that opens a Live Chat dialogue between you and a member of our Support Team. They will troubleshoot the issue with you in real-time.

Email: Support@Skillsoft.com. Please expect a 24 hour turn-around time with responses to our Support Inbox. A member of our Support Team will create a ticket for the issue you describe and will be in touch to discuss details.