Completion Waivers For Journeys
There is currently no way to complete a journey for a user as an admin. This is a HUGE advantage if any users should be found exempt from taking a journey. As well, journeys currently do not show complete even if all courses within the journey were granted completion waivers. From a user experience, that means they are showing all courses within a journey as complete but not the journey itself. This is extremely confusing from a user and reporting standpoint. Skillsoft support advised that users need to manually launch a course within a journey in order for the journey to reflect as complete if all a waiver was granted for each course.
Comments
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@Diana Hall - Insight Direct needed this.
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Hey @Dwyer Kremer could you please help us here and provide some more info about the Journey getting completed via waiver? I looking for the use case for customers why they want completion for the asset container.
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Hi @Sanjeeb Sahu we are assigning journeys as a requirement for certification training with our associate base. We have found there are times when an associate needs to be excused due to a disability or their manager contacts us to say the associate completed the journey but it's not showing as so. In those cases, it would be very helpful as an admin to be able to grant a completion for an associate for the journey as a whole. Right now, we can only grant completions for content housed within that journey, but the journey itself would not show any progress. This is very confusing from an associate standpoint to see that within a journey all courses show 100% complete but the journey itself is at 0%. This is also key, for admins, so we do not need to create so many custom audiences with those one-off instances.
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We have a similar use case for this - our Program Managers have two journeys they must take, however, they can apply for a waiver for one of them if they hold a current PMP certification. In order to grant the waiver we have to use the completion/waiver bulk import template to do this for every journey asset and have provided instruction to the user that they will need to launch at least one asset in the journey and let it play for a few seconds for the journey to update. But this isn't ideal for those we are granting a waiver to because the entire purpose of a waiver is that the user doesn't have to interact with the content to receive credit. It would ease administrative burden in cases like this.
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We have a similar use case as well. Our employees have a hands on test (live course) to complete at the end of a journey. Whether they've completed all the material or not, if they pass the hands on test at the end, they have demonstrated they know the material and should be exempt. Currently I have to go in and mark each incomplete course to get their journey completed. It would save a lot of time and help us with our metrics if we could just mark a journey complete if they've completed the hands on training.
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Any update on this @Sanjeeb Sahu ? I see a few others have also noted this would be a beneficial ability for admins!
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