Addition of Switch-User/Impersonation Feature

Christian

To enable Admins get a first hand experience of what a challenge a learner must have mentioned, it would be great to have the Switch-User/Impersonation feature added to Percipio.

With this, Admins do not need to update the password of a learner before loggin in to understand what a learner is experiencing.

For example, a learner may not have the courses populated on the library and report this. With this feature, the admin will be able to switch to the learner to confirm if this is really so. If the Admin did not experience same, he can advise the learner to clear cache and try again or check the internet etc., without altering the learners password.