Why is the title on the certificate different from my custom journey title?

I've got a custom journey titled FVFS Leadership Development: Building Exceptional Teams, but the certificate shows "FVFS LDP" instead of the journey title when we download it. I don't see this title anywhere in the journey, and I'm not sure where it's pulling it from. How do I fix this so that the certificate matches the journey?

Answers

  • Good morning, as this is a custom journey, I recommend you contact our support team to work through updating the name of the certificate. You can contact them here:

    Click Here for Technical Support

    Call Technical Support: 1-866-754-5435 (Press #1 for Admin)

    Thank you!