[Skillsoft Percipio Release Notes] Updates to Skillsoft CAISY and More

Meet Your Team’s New Work Best Friend and Enable Business Conversations

HAVE YOU TRIED THE AI COACH YET?

Skillsoft CAISY™ Conversation AI Simulator makes difficult work conversations easier by providing learners with an emotionally safe space to practice meaningful business conversations and learn from an AI-powered coach. CAISY not only plays the role of the other person within the conversation but also provides personalized feedback and guidance to develop crucial human skills.

Scenario-based practice is best when designed to mimic real-life situations, and CAISY does just that, making communication more natural when it comes time to handle those difficult conversations. If a first-time manager wants to practice coaching a struggling employee or a customer service representative wants to feel more confident when dealing with an upset client, CAISY is the perfect active learning and AI-driven coaching experience.

Here's an overview of the latest updates to Skillsoft CAISY:

  • When learners first access a simulation, they see a new introduction page asking them to agree to the terms before proceeding.
  • If the learner launches the About CAISY link, it now opens in a new tab instead of a modal within the same tab
  • A What is this? Link, under the Scenario mode option, helps learners better distinguish between practice and role model modes.
  • The new Begin scenario button in the left navigation ensures the learner is ready.

Below are some highlights of the additional enhancements to the Skillsoft platform. To see the complete list of new features and updates, please visit the February 23 Release Notes.

(1) PREPARE NOW FOR THE NEW LEARNER SKILL PROFILE EXPERIENCE

Targeted for release at the end of March, the new Learner Skill Profile feature will revolutionize role- and skill-based learning. With this feature, you can:

  • Target skills to each learner based on their role.
  • Encourage learners to rate and prioritize their skills using a standard taxonomy.
  • Use skill ratings to tailor content recommendations.

To support the new Learner Skill Profile feature, we're streamlining the platform’s navigation to ensure a smoother learning experience. This means changing the terminology on the following pages:

  • On-boarding flow
  • My profile —> Skill pages
  • Recommendation strip for selected skills

Prepare now: Please review your current training and support materials to see if they will require adjustments to align with the new navigation paths and terminology. We will provide detailed information soon to assist you in preparing for these changes.

(2) NEW AI SETTING TO PREVENT USERS FROM TURNING ON CONVERSATION LOGGING

Currently, Skillsoft Percipio has a setting that allows admins like you to turn off conversation logging for your organization. Even with this setting, learners can individually override it if they choose to share feedback with Skillsoft. 

With this new setting enabled, learners will not be able to share feedback with Skillsoft and override the corporate setting.

(3) NEW COLUMNS ADDED TO THE MANAGE CONTENT LIST PAGE

You will now see two new columns on the Manage content list pageLast Access Date and Total Accesses. You can use this information to make informed decisions about whether to retire content that is not highly used or that was not used recently. These are optional columns that don’t display in the table by default. To show them, select them from the Column drop-down list.