Ability to 'proxy' as another user to see what they see on their end

Unknown
Unknown
edited September 24 in Percipio Ideation
It would be great for Admins to be able to log in as someone else, to see what they see on their end.  This would be beneficial if they are experiencing technical difficulties to help troubleshoot potential problems.
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  • Unknown
    Unknown
    edited August 2021
    Thanks @Misty Koehnen for this idea. Sometimes this is called "Impersonation". We will keep this in mind as an Site Admin enhancement for the future. In the meantime, I wanted to let you know that our Skillsoft support folks have an external tool to login and impersonate a user on Percipio. It comes in handy for troubleshooting and helping identify the root cause of an issue the user is having.
  • Julie Parsons
    Julie Parsons
    EXPLORER
    edited September 2021
    Yes, this would be a great add for admins to work through the system especially  with new integration and new users to the system.
  • Lisa Lugo
    Lisa Lugo
    EXPLORER
    First Anniversary First Comment

    Looking at the request from a few years ago and the need is still there. Yes, we can simply reach out to the help desk and they can see the users account. As the Site Admin, this would save us time in reaching out.

    Are we any closer to a resolution to the question that was posted? This ability would be extremely helpful.

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