Manager Email only sent when there is overdue modules to report
Currently managers get sent a report weekly even if no one in their team has modules overdue. We would like for the email to only be sent to those managers who have people with overdue modules. If they receive a blank report every week they will likely get in the habit of deleting it or it going straight into their junk folder and miss when someone actually has overdue modules.
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Hi @Katie Close, I'm curious are you using one of the standard Supervisor status report notification? If you switch to the Custom - Supervisor - Recurring, you can configure it to only send for Overdue training and weekly. The Standard notification looks for all status, even if you've removed the sections from the body of the email and would cause empty emails.0
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@Katie Close and @Christa MacDonald is this for Compliance? (I assumed so, but wanted to double check!)0
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This is really useful to know thank you @Christa MacDonald I wasn't aware this was possible!
@Carla Sparks Tingle yes this is for compliance
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