Further Assistance Contact on Welcome Email

We would like the link to Skillsoft Support as per the welcome email (For further assistance, please contact Skillsoft Support.) on Percipio to be changed to the detail we add in the Internal Support Contact section

These will help to ensure we are the 1st support contact with the learners.
10
10 votes

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Comments

  • Hema Vanapalli
    Hema Vanapalli
    CARTOGRAPHER
    Third Anniversary 100 Comments 5 Awesomes 5 Likes
    edited April 2022
    @Antony Kinoti Definitely a good idea and usage of internal support details. We will consider this enhancement.
  • Anthony Lelei
    Anthony Lelei
    ADVENTURER
    25 Up Votes
    edited April 2022
    @Hema Vanapalli thank you. It will be great if this also applies to the assignment notifications so it is standardized across all notifications that come from the platform.
  • Antony Kinoti
    Antony Kinoti
    ADVENTURER
    25 Up Votes First Comment
    edited June 2022
    Thank you very much @Hema Vanapalli I have seen the update and it is working well as I hoped.
    This will help in reducing the number of tickets raised to your team directly and we will support our learners much faster to continue to build learning cultures.
  • Hema Vanapalli
    Hema Vanapalli
    CARTOGRAPHER
    Third Anniversary 100 Comments 5 Awesomes 5 Likes
    edited June 2022
    @Antony Kinoti Absolutely!