Agency specific access for passwords

As the only Site Admin for the DC government's eLearning platform, Percipio doesn't have agency-specific access for password resets. Currently, I am managing 400 + emails to our Percipio inbox for password resets due to a firewall issue my team is resolving with another agency, preventing their employees from receiving the password reset emails. 

The agency-specific access for password resets feature would allow dedicated Learning Admins to assist with only password resets as other secure features remain with Site Admins such as myself. The proposed feature would cut down on complaints regarding delayed responses as employees are reprimanded for not completing their required mandated assignment(s) since they cannot access Percipio or receive a reply back promptly because there is only one dedicated person who responds to all 400 + and counting emails.

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