Customer Podcast on The Edge - Winning Customers' Hearts and Minds through Power Skills

Sarah Bosin

Sharing the link to a great podcast by our customer Delta Dental - check this out if you have not seen this yet!  Ben shares his vision for his customer service representative workforce and shares his program success metrics.  These two points stuck with me - you can't manage what you don't measure, and what gets measured improves.  Listen in here: https://www.skillsoft.com/podcast/winning-customers-hearts-and-minds-through-power-skills-2