Will I Come Back for More? Giving Feedback!
Sue Orchanian
GUIDE
A new restaurant opened in my town, and I was excited to experience this new hot spot. As the evening progressed, I realized that there were some things about this restaurant that needed improvement. For example, the service was slow, the food was cold, and the garbage in the ladies’ room needed to be emptied.
I walked out of the restaurant thinking that there are other places I would prefer going to then frequenting this one again. Does the restaurant owner know how I feel? Would it make a difference if he/she did? An easy fix would have been for the server to leave a comment card on the table, which I would have gladly filled out. This would have enlightened the new owner to improvements that needed to be addressed.
As you think about your organization’s journey into learning, remember my restaurant story. Wouldn’t you like to know what your learners are thinking about courses they are taking? Did you know that there is a feature built directly into the Skillsoft courses that will allow you to gather learner feedback?
Within a Percipio course, a learner can provide their feedback about the course they have taken. Simply by clicking on the Give Feedback link, the learner will be presented with an 11-question survey.
In case you are curious, here are the survey questions:
What’s even more exciting is that you can run a report to generate the survey results. Select the Content Evaluations report and you will be able to view the detailed responses from the users in your organization who took the content evaluation survey.
So, begin your journey to gather learner feedback, recognize accomplishments and share feedback with your Skillsoft account team. You will be glad that you did!
I walked out of the restaurant thinking that there are other places I would prefer going to then frequenting this one again. Does the restaurant owner know how I feel? Would it make a difference if he/she did? An easy fix would have been for the server to leave a comment card on the table, which I would have gladly filled out. This would have enlightened the new owner to improvements that needed to be addressed.
As you think about your organization’s journey into learning, remember my restaurant story. Wouldn’t you like to know what your learners are thinking about courses they are taking? Did you know that there is a feature built directly into the Skillsoft courses that will allow you to gather learner feedback?
Within a Percipio course, a learner can provide their feedback about the course they have taken. Simply by clicking on the Give Feedback link, the learner will be presented with an 11-question survey.
In case you are curious, here are the survey questions:
- On a scale of 0 (not at all likely) to 10 (extremely likely), how likely are you to recommend this course to others?
- Why did you choose this score?
- Going forward, how likely are you to apply what you learned in this course to your job?
- Why did you complete this course?
- How might this course be improved?
- What other subjects or skills would you like to learn in the future?
- I found the course experience engaging and enjoyable.
- I found the learning platform easy to navigate.
- I achieved the course's stated learning objectives.
- The program materials and assessments were useful and contributed to my achievement of the learning objectives.
- The time allotted for the learning activity was appropriate.
What’s even more exciting is that you can run a report to generate the survey results. Select the Content Evaluations report and you will be able to view the detailed responses from the users in your organization who took the content evaluation survey.
So, begin your journey to gather learner feedback, recognize accomplishments and share feedback with your Skillsoft account team. You will be glad that you did!
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